Apple Love - how to get some
I have fought many a good fight with Apple over warranty issues and won them all. My experience is that Apple - after a little boxing - will act reasonably, sometimes even beyond the strict letter of their terms - but you have to know what to tell them, and what to expect.
During the last two weeks I have made a few discoveries :
- My girlfriends Macbook had a
flickering display and the classic,
cracked case "hairline" issue. This is something very common on macbooks.
Apple immediately accepted the hairline, but not the flickering display. I returned a letter with a link to
this video and a few facts on why this is a common issue (also spoke to a friend who works as an apple technician; the flickering in low light conditions is common, and requires a new inverter).
Boom. The unit was fixed free of charge (instead of approximately 3000 DKK) and Infocare - the best third party Apple service provider in Denmark) even fixed a battery issue, that was not covered by the warranty, for free. Amazing.
- After 8 months of heavy use, my iPhone home button started to act up. I had to press it at a certain angle, and it would only work about 75% of the time.. I called Apple in the UK, got a case number, and sent the phone to a friend in NYC. First reaction from Apple: "Where is the original SIM?" .. "This phone is not activated with AT&T".. "I' m sorry, we can't help you". This obviously made me upset. Imagine Apple not willling to fix your cracked Macbook casing because you run Linux? On
Hackintosh, I found this link and text:
Go to the following website:
https://selfsolve.apple.com/GetWarranty.do
Enter your serial number and country, and submit it. The following page should state "Note: Warranty coverage does not depend on iPhone activation."
Print that out and bring it with you to the applestore and shove it in their faces if they don't agree.
So I wrote my friend again, and asked him to go back and reason with with them.
Boom. New iPhone. (Thanks,
David)
So - in the future - if you ever run into problems with Apple, do your homework, and Apple will be reasonable - you might even get some of that sweet Apple love.
Oh, and if you happen to live in Denmark, you' ll want to avoid
Humac if you can, go to
Infocare instead, for repairs under warranty (actually, you' ll want to avoid Humac in general).
Girl Talk (the "star" of Good Copy Bad Copy) has released his new album. Only listened to a few bits, but sounds like a breakthrough - much in the vain of Night Ripper, but much tighter production and bold mashes. When this sinks in I' ll add more.
